Shipping Policy

Please read this Shipping Policy carefully before placing your order so you know what to expect regarding processing and delivery times.

Shipping Destinations

We ship worldwide to most countries across Europe, North and South America, Asia, Africa, and Oceania.

If your country is not available at checkout, please contact us at info@lulajewelry.com for assistance.

Order Accuracy

Please ensure that your shipping address, name, and contact details are correct at the time of purchase. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Some carriers do not deliver to PO Boxes. Please ensure you provide a valid physical delivery address where possible.

Shipping Options

We offer free standard international shipping to selected countries.

Free shipping is the most economical shipping option, and delivery times may vary depending on destination. Please note that tracking updates may be limited for some standard shipping methods, and tracking information may not update after the parcel leaves the origin country.

Estimated delivery time: 15 to 60 business days after dispatch (depending on destination and customs processing).

Processing Time

All products are made to order or sourced through curated production partners.

Processing time typically takes around 10 business days, but in some cases may take up to 8 weeks depending on order complexity, customization, and production capacity. If there are any significant delays, we will contact you via email or phone.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

Please allow up to 48 hours for tracking updates to appear.

Import Duties & Taxes

International orders may be subject to import duties, VAT, or taxes depending on your country’s regulations. These charges are determined by local customs authorities and are the responsibility of the customer. We are not responsible for any additional customs fees or import taxes.

Lost or Delayed Parcels

If your order is significantly delayed or lost in transit, please contact us and we will assist you in resolving the issue with the carrier. Each case is reviewed individually to ensure a fair resolution.

Returns & Refunds Related to Shipping

For full details on returns and refunds, please refer to our Refund Policy here. 

Custom-made, made-to-order, and personalized items are non-returnable unless they arrive damaged or incorrect.

Contact

If you have any questions about shipping, please contact us at: info@lulajewelry.com